Question 1

I just got force-migrated from LabStar to 3Shape LMS. Can Casetop pull my data?

Accepted Answer

Yes. Casetop has a dedicated LabStar → 3Shape LMS importer that pulls your dentists, pricelists, open cases, and historical invoices from either system. 72 hours to live for a typical small-lab dataset, then 30 days side-by-side with your current system to validate. See /migrate-from-labstar for the step-by-step.

Question 2

LabStar dropped QuickBooks Online sync on 3Shape LMS. Does Casetop have it?

Accepted Answer

Yes — full QuickBooks Online OAuth sync, restored. Every shipped case becomes an invoice line on the dentist's monthly statement; payments sync back every 4 hours. This is the #1 feature LabStar refugees lose and the #1 reason they switch to us.

Question 3

How is Casetop different from CloudLab.dental?

Accepted Answer

CloudLab is the closest competitor — they run the same LabStar migration play. Our advantages: $89/mo starting vs their $99 (undercut on every tier), 72 hours to live + 30 days side-by-side vs their 5-day "under a week" all-in commitment, AI Rx intake (CloudLab has zero AI), mobile-first technician view (theirs is desktop with tablet-friendly doctor portal). See /compare for the full matrix.

Question 4

How long does migration take?

Accepted Answer

72 hours to live for a typical small-lab dataset (≤5,000 cases, ≤500 dentists). Larger labs (≥50k historical cases) take 5–7 days to live. Both come with 30 days running side-by-side with your current system so you validate every workflow before fully cutting over. You ship NEW cases through Casetop in 72 hours; historical reconciliation takes the side-by-side window.

Question 5

What does the free trial include?

Accepted Answer

Everything on the Small plan — AI Rx intake, white-label dentist portal, QuickBooks sync, visual QA. 30 days. No credit card.

Question 6

Can I cancel? What happens to my data?

Accepted Answer

Cancel from /billing any time. You keep read-only access for 90 days to export everything as CSV. After that, all your data is permanently deleted per HIPAA retention rules.

Question 7

How does the AI intake actually work?

Accepted Answer

Drop a paper Rx photo, forward an email, or paste a web-form. Claude reads it, extracts dentist + patient + restoration + material + shade + due date with per-field confidence. Your technician reviews and accepts — Casetop never auto-creates cases (Hard Rule).

Question 8

Is Casetop HIPAA-compliant?

Accepted Answer

Casetop runs on HIPAA-eligible infrastructure, encrypts data at rest (AES-256) and in transit (TLS 1.3), and maintains audit logs of every notification + sign-in. A Business Associate Agreement (BAA) is available on request from Settings → Compliance — we counter-sign within one business day. SOC 2 Type II audit is in progress.

Question 9

Can the lab work on an iPad or iPhone?

Accepted Answer

Yes — the lab app is fully responsive and the technician /queue view is mobile-first, designed for iPhone in your hand at the bench (not just a 13" tablet propped at the chair).

Question 10

How do dentists log into the portal?

Accepted Answer

You invite them by email; they get a single-click magic link. The portal lives at a custom domain you pick (portal.yourlab.com) with your logo, color, and footer. CloudLab puts dentists on yourlab.cloudlab.dental — we let you keep your own brand.

Question 11

Do you handle 3D / STL files?

Accepted Answer

Yes for storage, display, and sharing with dentists. We are not a CAD tool — pair Casetop with 3Shape, exocad, or Meshmixer for design.

Question 12

Are there per-user fees?

Accepted Answer

No. Ever. Invite as many techs and dentists as you want on any plan.

Question 13

We have 8+ locations. Will it work?

Accepted Answer

Multi-location consolidated billing is on the Mid plan. If you run more than 8 locations, email info@casetop.io — let's talk.